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The QA/QC Manager provides leadership, guidance and direction of activities related to Quality Assurance and Quality Control.

Position Summary (Open until filled)

The QA/QC Manager provides leadership, guidance and direction of activities related to Quality Assurance and Quality Control at the Sanford Underground Research Facility. This role will assist in the design and oversight of QA/QC initiatives across multiple departments.  The successful candidate will have significant experience in the management of quality systems in a multi-disciplinary organization.

The Sanford Underground Research Facility (SURF) is located in the beautiful Black Hills of South Dakota.  Our team of highly skilled professionals provide support for project construction, safety and training services, underground infrastructure maintenance and construction and a host of other activities that support State, National & International Science projects.

Functional Responsibilities (include but are not limited to)

  • Provides leadership in the development of the SURF Quality Manual.
  • Develops, implements, and maintains systems, processes, and programs to ensure effective and efficient implementation in accordance with the Quality Manual
  • Develops, implements and maintains project-specific quality plans and inspection and test plans in collaboration with the Project Management team in accordance with scope of work, standards, and technical specifications
  • Provides QA/QC oversight using standard defined quality processes
  • Provides guidance to field-level QA/QC support personnel and efforts
  • Provides guidance and interpretations on both routine and complex QA matters and problems
  • Verifies contractor quality requirements are specified to vendors
  • Reviews and approves contractor documentation submittals
  • Verifies that incoming material and equipment meet the requirements of the procurement documents
  • Participates in the development and implementation of work instructions for projects, Standard Operating Procedures (SOP)
  • Coaches, mentors and trains team members on the Quality Management System
  • Prepares, conducts and coordinates audits, monitoring activities and project reviews as established in the Quality Plan
  • Monitors the implementation of the approved site QC Plan
  • Ensures implementation of lessons learned and measures of customer satisfaction
  • Manages and coordinates continuous process improvement activities
  • Monitors and verifies adherence of corrective action plans for the successful remediation of findings
  • Routinely interacts with laboratory, project personnel, and other stakeholders on QA issues
  • Other tasks as assigned

Qualification Requirements

Education

  • Bachelor’s degree in Engineering or related field 

Experience   

  • A minimum of five (5) years direct experience and successful track record in Quality Assurance and/or Quality Control
  • Previous experience working in a government regulated environment (DOE, EPA, etc.)
  • Lead Auditor or Internal Auditor training in ISO 9001 Quality Management
  • Project and system quality auditing experience
  • Ability to analyze problems, using Root Cause Analysis (RCA) tools and develop solutions to meet business needs
  • Experience in development and implementation of Project Quality Plan and Inspection and Test Plans
  • Experience with implementing quality systems preferably ISO 9001 background with accomplishments in designing systems framework including governance, process/business flow and document control
  • Demonstrated ability to build strong relationships and collaborate with cross functional partners

Desired Qualifications

  • ASQ membership and/or certification 

Competencies

  • Attention to Detail—ability to maintain constant awareness of surroundings and ensure tasks are completed carefully and accurately
  • Organization—ability to prioritize tasks, manage time, and keep order and coordinate numerous activities
  • Communication—ability to communicate well both orally and in writing and with a wide variety of people
  • Decision Making—ability to assess situations, evaluate options, and choose most appropriate course of action
  • Initiative—ability to persist despite difficult conditions and to make suggestions for improvements
  • Adaptability—ability to effectively adjust to changing priorities and demands
  • Influence—ability to gain acceptance or support for ideas, projects, and solutions
  • Safety – willing to accept and enforce strict safety practices

Physical Requirements
Candidate must be able to complete the physical demands of the job, including but not limited to lifting, pulling, pushing and/or carrying up to 50 pounds, unassisted, on a regular basis; climbing into confined spaces; manipulating and handling objects: reaching, grasping, twisting, turning and manipulating equipment and tools within confined spaces, as well as walking, bending, stooping, sitting, standing or squatting for extended periods of time and ability to work at heights.

Work Requirements

Although the primary working environment will be in an office setting, successful applicant will be required at times to:  

  • Negotiate in, on and around underground facilities
  • Work in all types of conditions (heat, humidity, wet, cold)
  • Work in a shaft environment where depths reach 5000’
  • Work from ladders, scaffolding, and in confined places
  • Work underground
  • Working other than normal business hours may be required periodically
  • Provide proof of a valid driver’s license

The South Dakota Science & Technology Authority (SDSTA) is an Equal Opportunity/Affirmative Action employer committed to the development of a diverse workforce. Applicants are invited to self-identify as an individual with a disability or as a protected veteran. Forms are available on the website www.sanfordlab.org/careersor upon request from Human Resources.