The Information Technology (IT) Manager’s role is to ensure the streamlined operation of the IT Office in alignment with the business objectives of the organization. The manager will plan, coordinate, direct and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT Office.
Functional Responsibilities (include but are not limited to)
- Manages the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and Office Automation equipment.
- Manages installations, conversions, and upgrades, and develops implementation plans that ensure minimal impact on end users.
- Benchmarks, analyzes, reports on and makes recommendations for the improvement and growth of the IT infrastructure and IT systems.
- Oversees provision of end-user services including help desk and technical support services.
- Works with stakeholders to define business and systems requirements for new technology implementations.
- Manages financial aspects of the IT Office, including purchasing, budgeting and budget review.
- Develops business case justifications and cost/benefit analyses for IT spending and initiatives.
- Approves and oversees projects and project portfolio.
- Develops and implements all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision.
- Negotiates and administers vendor, outsourcer and consultant contracts and service agreements.
- Practices asset management for IT hardware, software and equipment.
- Manages IT staffing including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.
- Establishes and maintains regular written and in-person communications with the organization’s executives, department heads and end users regarding pertinent IT activities.
Bachelor’s degree in computer science, information technology systems, information management systems, or a related field or significant equivalent experience is required.
- Minimum of 8 years related experience.
- Possesses knowledge and understanding of all aspects of IT infrastructure including networking, hardware, and software applications.
- Technical Capacity:
- All aspects of administration for Microsoft products including, Windows Server, Microsoft Exchange, and related Windows operating system and desktop applications, including Microsoft Office.
- Experience installing and maintaining UNIX (Linux preferred) and Apple Macintosh based servers and desktop systems.
- Installing and maintaining local area networks (both wired and Wi-Fi technologies), interfacing with wide area networks, and implementing virtual private networks.
- Industry accepted certifications in the technologies listed above.
- Solid understanding of current and emerging technologies including both data and voice.
- Experience in developing and managing budgets.
- Experience in balancing and negotiating the needs of multiple users and communicating the business advantages of various technical solutions.
- Experience in project management from requirements gathering through to successful project completion and end user rollout.
- Ability to maintain confidential information.
- Communication Proficiency - Ability to effectively communicate information technology both verbally and in writing.
- Leadership - ability to gain acceptance or support for ideas, projects, and solutions with the ability to persist despite difficult conditions and to make suggestions for improvements.
- Teamwork - Ability to establish and build strong relationships across a broad range of personality types.
- Problem Solving - Ability to become knowledgeable about the business areas supported including their functional processes and organizational dynamics.
Successful applicant will be required to:
- Perform limited physical labor and light lifting.
- Perform work in a typical office environment and out in the field, including deep underground.
- Provide proof of a valid driver’s license.
The South Dakota Science & Technology Authority (SDSTA) is an Equal Opportunity/Affirmative Action employer committed to the development of a diverse workforce. Applicants are invited to self-identify as an individual with a disability or as a protected veteran. Forms are available on the website www.sanfordlab.org/careers or upon request from Human Resources.