Multiple Position Openings: Regular Part-Time & Temporary Seasonal
Position Summary
Line of Authority
The SLHVC Guest Support Associate reports to the SLHVC Director.
Functional Responsibilities (include but are not limited to)
Supports the Visitor Experience
- Maintains a welcoming environment for all guests of the SLHVC.
- Greets, welcomes and offers assistance and information to all guests.
- Models core value of “safety first” to ensure the safety of visitors and staff by following safety policies and procedures and informing supervisors of maintenance and repairs as needed.
- Retells and relays important or interesting information and anecdotes in a manner that enhances the guest experience.
- Tailors tour content to the age and interest of guests and visitors.
- Promotes facility amenities and activities at the SLHVC and supports the promotion of other local events and activities.
- Performs light cleaning duties such as mopping and trash removal.
- Stays informed and knowledgeable about all exhibits, both historic and scientific.
Supports the Gift Shop
- Processes inventory items, checks in inventory and enters it into the point of sale (POS) system.
- Accepting and processing transactions, operating the POS register and resolving return issues.
- Prices inventory, arranges displays, and restocks shelves as needed.
- Cleans, rearranges displays and ensures a tidy gift shop.
- Assists customers with purchases through engagement, education and closing of sale.
- Performs all other duties as assigned.
Accountabilities
The SLHVC Guest Support Associate has the following accountabilities:
- To the SLHVC director for performance of duties.
- To all guests of the SLHVC for their experience when visiting.
Authorities
The SLHVC Guest Support Associate has the following authorities:
- To stop work upon recognition of a condition that presents imminent danger to the health and safety of staff, the public or the environment.
- To enforce safety practices among staff.
Qualifications
Education
- N/A.
Experience
- Experience in retail sales or guest services is preferred.
- Experience working with the public and providing excellent customer service is preferred.
Certifications
- N/A.
Competencies
- Exercises Due Diligence—Manages resources and day-to-day activities in a manner that instill public trust.
- Organization—Ability to prioritize tasks, manage time, and proven ability to meet deadlines.
- Relationship Building—Develops and maintains effective, cooperative working relationships with guests and coworkers.
- Safety—Ability to learn, understand and comply with SDSTA’s safety program.
Working Requirements
- Comply with SDSTA’s safety program.
- Act in accordance with SDSTA’s core values: Safety Focused, Care for Others, Professionalism and Being a Team Player.
- Perform work in a typical office environment with prolonged periods of sitting at a desk and working on a computer.
- Perform limited physical labor and light lifting including walking up and down flights of stairs. Ability to stand and walk for extended periods of time.
The South Dakota Science & Technology Authority (SDSTA) is an Equal Opportunity/Affirmative Action employer committed to the development of a diverse workforce. Applicants are invited to self-identify as an individual with a disability or as a protected veteran. Forms are available on the website www.sanfordlab.org/careers or upon request from Human Resources.